Purchase Returns Policy: The return of “Purchase Only” and “Purchase Off Rental“ Merchandise will not be accepted unless an authorization for it is first issued by Last Looks Creations. All return shipments must be postmarked five days after receipt and/or delivery of your shipment. All returns MUST have a Return Authorization Number on the outside of the box. On returned items buyer shall be responsible for shipping both ways. Unless we made an error, there will be a 10% restocking fee for all returned merchandise. Purchases off Rentals are subject to the same policies as New Items. Special Orders and Custom Builds cannot be returned for any reason.
All returns on “Purchase Only” must be received in new/unused condition with all of the original packaging. Returns from “Purchase Off Rental” may or may not have been previously used and cleaned/laundered/sanitized, please return in the same condition you received it. Any damage or shortage must be reported when requesting a Return Authorization Number. Any returns found to be short of items will be credited minus the missing item(s). Any “Purchase Only” item(s) returns that do not include all original packaging will be given half credit because they cannot be resold as new. Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 10% restocking fee on all returns.
All unauthorized returns will be refused.
Halloween and Christmas orders, please note the Halloween Return and Christmas Return Policies.
Please email LastLooksCreations@gmail.com to receive a return authorization number.
Claims: Please make your claims quickly! All claim due to errors, damages, missing items or shortages must be made within 5 days after receipt of materials. If shipping package is damaged in transit, please contact us immediately. If a claim is not made within 5 days then only store credit will be issued.
Custom Builds and Special Orders: Custom Builds and Special Orders cannot be cancelled, returned, or exchanged after 24hrs of Order.
Halloween Return Policy For October 1st - November 1st
All Halloween Season return requests must be obtained by receiving a “Return Authorization Number” no later than October 15th.
Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 10% restocking fee on all returns. Return Authorizations must be obtained by October 15th. Return Authorizations may be obtained by emailing LastLooksCreations@gmail.com
Please note that all returns must be sent via a trackable method. If you mail your return, it must have delivery confirmation on it. It is your (the customer's) responsibility to insure the returned item(s) in the event of loss or damage. Orders returned via mail without a delivery confirmation are considered unauthorized returns, and Last Looks Creations LLC will not be responsible for refunding these returned items if there is no way to confirm receipt. Any returns that have not received a Return Authorization Number by October 15th will be considered unauthorized and will not be credited. All returns must have a Return Authorization Number clearly printed on the outside of the box. A Return Authorization Number may be obtained by emailing LastLooksCreations@gmail.com
All returns on “Purchase Only” must be received in new/unused condition with all of the original packaging. Returns from “Purchase Off Rental” may or may not have been previously used and cleaned/laundered/sanitized, please return in the same condition you received it. Any damage or shortage must be reported when requesting a Return Authorization Number. Any returns found to be short of items will be credited minus the missing item(s). Any “Purchase Only” item(s) returns that do not include all original packaging will be given half credit because they cannot be resold as new. Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 10% restocking fee on all returns.
Christmas Return Policy For November 15th - December 31st
All Christmas Season return requests must be obtained by receiving a “Return Authorization Number” no later than December 1st. Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 10% restocking fee on all returns. Return Authorizations must be obtained by December 1st. Return Authorizations may be obtained by emailing LastLooksCreations@gmail.com
Please note that all returns must be sent via a trackable method. If you mail your return, it must have delivery confirmation on it. It is your (the customer's) responsibility to insure the returned item(s) in the event of loss or damage. Orders returned via mail without a delivery confirmation are considered unauthorized returns, and Last Looks Creations LLC will not be responsible for refunding these returned items if there is no way to confirm receipt. Any returns that have not received a Return Authorization Number by November 25th will be considered unauthorized and will not be credited. All returns must have a Return Authorization Number clearly printed on the outside of the box. A Return Authorization Number may be obtained by emailing LastLooksCreations@gmail.com
All returns on “Purchase Only” must be received in new/unused condition with all of the original packaging. Returns from “Purchase Off Rental” may or may not have been previously used and cleaned/laundered/sanitized, please return in the same condition you received it. Any damage or shortage must be reported when requesting a Return Authorization Number. Any returns found to be short of items will be credited minus the missing item(s). Any “Purchase Only” item(s) returns that do not include all original packaging will be given half credit because they cannot be resold as new. Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 10% restocking fee on all returns.
Film & Theater Wardrobe Design, Rental & Sales
Cedar Hills, Utah, United States
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